Refund policy

At Royce Building Supplies, we’re committed to providing high-quality products and a smooth customer experience. If you’re not completely satisfied with your purchase, we’re here to help.

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• Your item must be in the same condition that you received it

• Unused, with tags, and in its original packaging

• Proof of purchase (receipt or invoice) is required

To initiate a return, contact us at info@roycebuildingsupplies.com.au.
If your return is approved, we’ll send you a return shipping label and instructions on how to return your item.

Please do not send items back without first contacting us — they will not be accepted.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged, or incorrect, email us right away at info@roycebuildingsupplies.com.au so we can resolve the issue promptly.

Non-Returnable Items

We do not accept returns for:

• Custom or special order products

• Clearance or sale items

• Hazardous materials, flammable liquids, or gases

• Tools or equipment that have been used

If you’re unsure whether your item qualifies, please contact us before purchasing.

Exchanges

Need something different? The quickest way is to return your item and place a new order after your return is accepted.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to finalise the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, contact us at info@roycebuildingsupplies.com.au.